Managed BDC service for automotive dealerships
Turn more leads into showroom visits.
Dedicated human agents manage your follow-up throughout your dealership's operating hours, using your data and a process built around your store. Full BDC management or overflow support in English and Spanish.
AI supports the work. Your assigned team owns the follow-through.
Based in the United States.
Built around your dealership.
The follow-through gap
Your leads need
consistent follow-through.
When the lot gets busy, a callback can slip. A conversation can go cold. An appointment can go unconfirmed. A clear process needs people responsible for carrying it out.
A lead waiting
Who is making the next call?
A conversation paused
Who remembers where it left off?
A visit on the calendar
Who is confirming the details?
Your human BDC
People who know the next step. A process that keeps it moving.
Exclusive agents in an assigned team, working throughout your dealership's operating hours. Choose full BDC management or overflow support for the team you already have.
New lead follow-up
Give new inquiries a clear next step. Build response and follow-up into your dealership's daily process.
Explore the serviceOld lead reactivation
Return to past conversations with context: the customer's interests, previous questions, and your current inventory.
Explore the serviceAppointment coordination
Work toward an agreed visit, confirm the details, and give your salesperson the conversation history.
Explore the serviceFull BDC or overflow
Put your BDC in our hands, or add dedicated capacity alongside your existing team. Define clear ownership for every handoff.
Explore the serviceYour service plan defines lead ownership, channels, staffing, and handoffs before work begins.
English + Español
Real conversations.
In your customer's language.
Human BDC support in English and Spanish, built around the customers your dealership serves.
Explore English & Spanish coverage
- Follow-up guided by the customer's stated language preference.
- A playbook shaped around your dealership and local market.
- Language preference and conversation context passed to your sales team.
Human coverage throughout your dealership's operating hours. Language staffing and channels are aligned during onboarding.
Meet the BDC team
Real people. Responsible for the follow-through.
Meet Mhark, Cherry, Joshua, Sam, Genevieve, and Jessica. Our BDC team brings the human conversation to a process built around your dealership.
Your dealership gets exclusive agents within an assigned team. We align that team with your operating hours, local language needs, and follow-up priorities.
Meet Super Producer
Mhark
BDC team
Cherry
BDC team
Joshua
BDC team
Sam
BDC team
Genevieve
BDC team
Jessica
BDC team
Super Producer is based in the United States. Portrait imagery is illustrative. Your assigned agents are introduced during onboarding.
Our process
A clear path from first response to showroom visit.
Your dealership sets the context. Together, we define the work, the people responsible, and the handoff.
- 01
Learn your dealership
Start with your leads, inventory, existing follow-up, and the English and Spanish language needs of your local market.
A clear view of your store and customers.
- 02
Build your playbook
Set lead ownership, contact cadence, appointment rules, and the questions that need your team's input. Assign your exclusive agents.
An assigned team and a defined process.
- 03
Work the follow-up
Your human BDC team follows the process throughout your dealership's operating hours, using customer history and AI support to keep conversations informed.
Consistent follow-through with context.
- 04
Make the handoff
Give your sales team the vehicle of interest, visit details, outstanding questions, and the customer's preferred language.
A salesperson who knows the conversation.
- 05
Review and improve
Review available contact, appointment, show, and sales data together. Use what happens at your store to improve the next round of follow-up.
Decisions grounded in your dealership's results.
Built around your store
Your dealership's data. Your follow-up plan.
The useful details are already in your business. We start with the information you can share and agree how it will guide the work.
Your leads
Source, age, and previous outreach
Decide who needs attention and where to pick up.
Your inventory
Vehicle interest and current availability
Keep the conversation relevant to what you can offer.
Your conversations
Customer questions, history, and language preference
Continue with context in English or Spanish.
Your appointments
Scheduled visits, confirmations, and show history
Coordinate the next step with your sales team.
Your outcomes
Available show and attributed sales data
Review what is working and adjust the process.
We confirm system access, data availability, and how updates reach your CRM before launch. Automated integrations depend on your specific setup.
People + process + AI
Technology supports the work. People take responsibility.
Know who is handling the conversation, how technology helps, and when your dealership takes over.
Human BDC agents
The conversations
Work the follow-up process, understand the customer's questions, and coordinate the next step in English or Spanish.
AI support
The assistance
Support your agents within the agreed workflow. During setup, we explain the specific tools, tasks, and human review involved.
Your dealership
The decisions
Set dealership policies, handle pricing and financing decisions, and take the customer through the showroom visit and sale.
Questions outside the playbook follow a defined escalation path to your team. Human language coverage and AI capabilities are discussed separately.
Accountability
See the work. Track the outcomes.
Agree on what success means for your dealership and how you'll review it. Start with clear definitions and the data available in your systems.
Contact
Which leads received outreach, and which turned into a conversation?
Appointment
Which customers agreed to a visit, and were the details confirmed?
Show
Which appointments resulted in a customer arriving at your dealership?
Sale
Which sales can be connected to those leads using your available records?
Reporting cadence, date ranges, and attribution are agreed during onboarding. Where records allow, review outcomes by language and lead source.
Getting started
Get your BDC team ready to work.
Start with a conversation about your dealership. Your service plan brings the people, coverage, and process together before outreach begins.
Your consultation
Discuss lead volume, full BDC or overflow needs, and the English and Spanish language mix of your local market.
Your service plan
Agree scope, your assigned team, operating hours, channels, pricing, and the division of work with your dealership.
Your launch
Arrange access, review dealership information and messaging, and set a launch and reporting schedule.
Questions, answered
Know what you're putting in place.
Exclusive agents. Your full operating hours. A process shaped around your dealership.
What is Super Producer?
Super Producer is a United States-based BDC service for car dealerships. Exclusive human agents in an assigned team follow a clear process built around your dealership's data, with AI supporting their work. We provide English and Spanish customer coverage.
Are the agents exclusive to our dealership?
Yes. Your dealership gets exclusive agents within an assigned team. We define their responsibilities, management contacts, and handoff process during onboarding so you know who is working your leads.
Can your agents work in English and Spanish?
Yes. Our human BDC service supports English and Spanish. We plan staffing around the language needs of your local market and carry the customer's stated language preference through follow-up and the handoff to your dealership.
What hours do your human agents cover?
Our human team covers your dealership's full operating hours. During onboarding, we align staffing with your opening hours, time zone, and English and Spanish coverage needs. Any support outside those hours is discussed separately.
Do you offer full BDC management or overflow support?
Both. We can manage your BDC or provide overflow support alongside your existing team. We agree which leads our agents own, where your team stays involved, and when conversations move to your salespeople.
What does AI handle?
AI supports the human BDC service. We explain the specific tools, tasks, and human review involved in your setup. Your assigned agents remain responsible for the follow-up process, while questions requiring dealership authority go to your team. Human English and Spanish coverage is distinct from any AI language capability.
Will this work with our CRM or DMS?
Bring the names of your systems to the consultation. We review access, available lead and inventory data, and how conversation notes and appointment details will be recorded before confirming the workflow. Compatibility and automated integrations are verified for your setup.
How do language changes and escalations work?
We establish how to route conversations to an agent in the customer's preferred language during setup. Your sales team receives that preference and the conversation context. Pricing, financing, and final sales decisions stay with your dealership.
What results will we review?
We agree the reporting cadence and available measures during onboarding: leads contacted, appointments set, appointments shown, and sales where attribution is available. We establish definitions, date ranges, and data sources so you can understand what the numbers mean.
How do onboarding and pricing work?
Start with a consultation about lead volume, full BDC or overflow needs, English and Spanish coverage, systems, and goals. Your proposal sets out scope, pricing, access requirements, training, and a launch schedule built around your dealership.
Let's talk about your dealership
Let's build your
follow-up plan.
Your leads. Your local market. A dedicated human BDC with a clear process and AI support.
English and Spanish customer coverage.